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Hotwire Communications

Engaged Employer

Worst experience of my career - Customer Service Representative Hotwire Communications Employee Review

1.0
Mar 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Tucker location has a nice building and the landscaping is impeccable. Great balcony view and interior lining reminds of a time of the late 1800's. Has a plantation feel.

Cons

Management is horrifically cruel in Georgia. Gossip girls, bullying and ghetto tactics is the everyday normalcy. Fraternizing and favoritism is the only way you'll move up this very short ladder of corporate America. Customer Service Manager is twisted and sadistic and wears two different faces and is overly nice when upper management comes to town. She also changes the employee handbook to her liking and every one who has ever challenged her has been fired (she will literally find something mediocre) Someone had entrusted the wrong candidate to run what could have been a great work experience. One person has literally ruined what could have been great. I do not recommend anyone with any common sense to work here until major changes are made if this company lasts that long.

Explore other reviews about Hotwire Communications

2.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Lot's of training and my manager at the time really cared about what we were doing and how we could best assist our customers

Cons

Teams were very segregated, even within your own team it would feel like pulling teeth if you asked in chat for help with something. I would sometime go against what a "supervisor" said we should do as it just did not sit right with me. Example : Senior citizen customer who had limited mobility was moving out of service area (her kids were moving her closer to take care of her) but she could not physically walk around the house to collect/disconnect hardware that belonged to Hotwire. My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300-500 in Unreturned Equipment Fees and that there was nothing else we could do. I was not happy with that at all, I was able to reach out to the on site manager for that community and they were more than happy to stop by that customers house and help collect things. The poor lady was in tears for how we were able to help.

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