Pros
Decent company if you are looking to start in customer service or tech support. The staff is friendly and will help you when needed. Starting to get better with boosting moral with company events,
Cons
I quit because I was being used for my expertise and never got a raise. We went over a whole year without a manager. The supervisors were decent and only 1/2 of the team lead was good. The other didn't deserve it and no one respected shim. Ga reps held the company down and FL reps didn't know what they are doing. Management made a competition out of the 2 call centers. They need to train everyone the same and stick to the SOP. Launch is lying to sell big contracts because they get commission and the infrastructure sucks. This company was created from a real estate mogul who got with his buddies and monopolized home owners associations to bring in telcom with multi-year contracts with Jewish lawyers from Harvard and forced service on them. The only way to get out is to buy out the contract. To get ahead you have to fraternize if you know what I mean. -TP