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Hotwire Communications

Engaged Employer

Zero accounability - Field Manager Hotwire Communications Employee Review

1.0
Apr 13, 2020
Recommend
CEO approval
Business Outlook

Pros

There are no pros. The only "people" who are happy have a "connection" with someone. However, they too, are truly unhappy. "Management" changes and those who have seen the true identity of this place have voluntarily walked away. Those who have tried to make a difference weren't heard or seen.

Cons

You have great ideas? You want to share with your "boss?" Boss? How do you think they got into that role? Right. By being in the click. Share your goals, ideas, and someone else will take the credit and get honored. Trust. It HAS happened to many folks. No raises, evaluations or support. They live on their own island with their big screen TVs on the wall and only come out to go to lunch. Meetings get cancelled. ZERO communication to the team. Wait...Is not the name hotwire COMMUNICATION? What a fallacy. It's a bait and switch. If you have and self respect and/or a family, Don't do it. Oh, and expense reports? You won't see your money for 3 to 6 months. Try to get help? Confidentiality? Please. A closed door means nothing. The squeaky wheel? No grease. FIRED>

Explore other reviews about Hotwire Communications

2.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Lot's of training and my manager at the time really cared about what we were doing and how we could best assist our customers

Cons

Teams were very segregated, even within your own team it would feel like pulling teeth if you asked in chat for help with something. I would sometime go against what a "supervisor" said we should do as it just did not sit right with me. Example : Senior citizen customer who had limited mobility was moving out of service area (her kids were moving her closer to take care of her) but she could not physically walk around the house to collect/disconnect hardware that belonged to Hotwire. My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300-500 in Unreturned Equipment Fees and that there was nothing else we could do. I was not happy with that at all, I was able to reach out to the on site manager for that community and they were more than happy to stop by that customers house and help collect things. The poor lady was in tears for how we were able to help.

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