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      HubSpot

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      HubSpot reviews

      Few tech companies in Dublin compare - Anonymous employee HubSpot Employee Review

      5.0
      Jun 21, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Smart, authentic and transparent leadership - A strong product that is always evolving - the marketing product really slowed down for a few years but the current work to take customer feedback seriously and future-proof is impressive - We get to solve for the mid market and SMBs. This is so much more interesting than chasing enterprises or being beholden to large customers. We can make a real impact on our customers businesses - Employee onboarding and training is taken very seriously - you are given what you need to succeed - We have real functions outside of the US (product, BI, legal, operations) - this is rare! - If you have a case to make and have the data and logic to back it up you can get access to whoever you need to make a change. People are accessible.

      Cons

      - If you don't want to give and receive feedback (good and bad) constantly then it's not the place for you - you can't be sensitive or take things personally - not really a con for me but be aware. - Need to do a better job at setting expectations around career growth and putting people in the drivers seat. We can pander a little bit to much to every piece of feedback - It's become increasingly difficult to execute a new idea quickly - BET, systems and reporting are slow and very centralized. I understand they have so many competing project and priorities and I'm confident we will get to a better place but this makes true autonomy difficult

      avatar
      HubSpot Response
      8y
      I think there's a lot of great feedback in here, thank you for taking the time to share it. I would echo your sentiment around the excitement of the mid-market and SMB space and the quality and sphere of work our team in Dublin is giving (which of course continues to grow). I couldn't agree more on career growth--we've associated growth with promotion and need to do a better job pushing back a bit there. So much of that requires the thoughtful feedback you outlined in your previous bullet--we'll continue to make progress and I hope make you proud there. We are at our off-site attempting to execute on your final advice (short term execution, long term future proofing), so thanks for the push there and for all you're doing to help Dublin's team grow and thrive. -Katie

      Explore other reviews about HubSpot

      5.0
      Apr 30, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      HubSpot is a great product especially with all the addons

      Cons

      Need better training into each hub.

      1.0
      Jun 12, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

      Cons

      The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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