The Most Racist Professional Experience Ever - Implementation Specialist HubSpot Employee Review

2.0
Oct 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Kitchen, Gym, Technology, Entertainment, Meditation Room

Cons

This is my second time writing a review about HubSpot because I was coerced into removing my criticisms by a third party. Instead of contacting me about my concerns as a former employee, HubSpot decided to reach out to someone that is tangentially connected to this situation for feedback on an experience that he knows nearly nothing about. HubSpot epitomizes what is wrong with the world today and is a remarkable example of modern day discrimination, cultural insensitivity, institutionalized racism, implicit white bias and income inequality. Martin Luther King, Jr. once wrote that "most whites in America proceed from a premise that equality is a loose expression for improvement." I stand by my belief that HubSpot is not diverse in the faintest sense. After having to defend my initial ANONYMOUS post, I actually think that my original grade for effort on diversity of a C is too generous and an F is more appropriate. Their 2016 numbers speak or themselves, they're 85% white. I was uncomfortable being the only black individual in a new hire cohort of 50+ people. My manager triggered stereotype threat with her poor word choice in our one-on-one check-ins. She made culturally insensitive remarks and didn't care about how her management was disrupting my learning experience. I was progressively profiled and given exit papers over the course of three weeks, which makes me wonder why I wasn't interviewed more thoroughly. Firing someone during on-boarding is essentially condemning their learning style. The CEO's personal commitment to diversity is not permeating the organization in a meaningful way.

avatar
HubSpot Response
8y
HubSpot is a place that highly values diversity and inclusion--like many companies in tech, we've said we have continued work to do to be where we want to be, and that's something our CEO is heavily involved in and all of our teams work collectively to ensure we are working towards daily. Because these reviews are anonymous, I won't comment further on the specifics of this experience, but as with everything we do here, we hope to learn and grow from the feedback you've given us to date both in person and via this channel, and continue to make HubSpot a dynamic and inclusive place to work. Sincerely, Katie

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

See reviews by: Helpful|Rating|Date|All