Amazing company! - Customer Success Manager HubSpot Employee Review

5.0
Aug 2, 2022
Recommend
CEO approval
Business Outlook

Pros

- Lots of extra-curricular events to improve yourself / grow as a person - Great onboarding & supports - Culture and diversity is not just talk, it's a way of life - Potential for growth

Cons

Hard work, but if you're up for a challenge, it's so rewarding!

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HubSpot Response
3y
Thank you so much for being part of our Customer Success team and for being a CSM with us! I love your callout on DI&B and onboarding and your push on hard work-I appreciate you making the time to share this feedback with us! Sincerely, Katie

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5.0
Jul 20, 2026
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CEO approval
Business Outlook

Pros

- work life balance - kind people - flexible work policies

Cons

- growth at company means teams are more specialized, less room to write new code

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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