Consistent lack of accountability from leadership - Lead Software Engineer HubSpot Employee Review

2.0
Feb 2, 2023
Recommend
CEO approval
Business Outlook

Pros

At hubspot, you will work with some of the brightest, empathetic, and intelligent people you will ever be fortunate enough to meet. I did truly love my time here, and the problems I list did all occur, but the people were so good, that I was very sad to go. I would work with any of these people again, even if it meant working here, and giving it my all, again. There are some good benefits, decent pay package, and a lot of freedom in certain areas to get work done. They preach HEART at this company and truly man people embody this. If you have the opportunity to work here this is not necessarily meant to be a deterrent, only an honest accounting.

Cons

While hubspot had a 7% reduction in workforce, I won't go deep on that here, since I was affected by these layoffs. While I believe this was the wrong decision on it's face, that has little to do with this review. I will say though, some praise you might hear for the "empathy" in which these layoffs were conducted is overstated. Layoffs are layoffs, they lead to ruined lives, suicide, depression etc. We do not talk about these things enough, and Executives making millions of dollars should not be let off the hook for their poor decision making because of nicely worded letters when they fire you. There is zero accountability for senior leadership for their bad decisions. None. There is literally no effective mechanism to give adequate feedback when senior leadership needs it. This leads to a situation where leadership can constantly make terrible decisions in planning, team allocation, priority of work etc, while always passing whatever fallout comes from their lack of foresight onto their direct reports. You will run into both senior and director level leadership that essentially has no idea what is going on at the ground level and will not bother to find out. There is an expectation to "make good decisions" and "work well with vague" requirements. This is great when it works; when the problem is not messy or too hard, and everyone celebrates. However, if things need to be changed quickly, or if something goes wrong, they have the perfect environment to allow them to never take responsibility while passing it all to their direct reports. This might be why they planned to constant double digit % employee growth until...when? Let's hope that going forward, better decisions are made and some accountability is seen at the top, instead of the pain only being with regular workers.

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5.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to build career, is generally able to pivot where change is needed

Cons

remote can be tough when first starting

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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