Be warned - Growth Specialist HubSpot Employee Review

1.0
Nov 6, 2024
Recommend
CEO approval
Business Outlook

Pros

-Stock Options -Remote Work -Benefits

Cons

If you want to come into a sales position with a proven track record of success only to feel inadequate in your new role, come to HubSpot. I was duped into believing that success was correlated to hard work and persistence, but that is not the case. Your success here will come down to a few factors: capacity and current clients assigned to you when you start, figuring out how to cheat the system and steal leads, somehow getting into the "in crowd" (impossible if you're remote), and basically just being an all around fake human being 10 hours a day. Training in the beginning was good, but then you're left wondering each day what you really accomplished. Should I be sourcing accounts from the vast wasteland of open accounts? Should I be cold calling CEO's at a .1% success rate? Should I be bothering my current clients at the end of each month to upgrade like a used car salesman? I still couldn't tell you. This org is churning through reps at an unprecedented rate and trying to hit the 50% growth rate mentioned in Dan Lyons' book about his experience here. You are, simply put, a cog in the machine. This was just a confusing experience. Luckily I could put my pride aside regarding my number and realize that my success was pretty much out of my control. Top reps are not doing anything differently than average reps. They just know how to work the system. If you want a place that provides an even playing field where you can make money if you put your head down and work hard (as most sales people do), go somewhere else. Hope this helps somebody.

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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