Great company, great benefits, stellar management - Care Coach Humana Employee Review

4.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

-Caseload is far more manageable compared to other insurance providers. - Upper management is very transparent and understanding of a CC's role and caseload -Managers are thoughtful and always willing to help

Cons

-Pay can be better -Some difficulty growing within the company

Explore other reviews about Humana

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome company with best industry standards

Cons

Nothing I could notice , very good company

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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