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      Humana

      Engaged Employer

      Humana reviews

      If you can handle being talked to my 95% of the members like you aren't even worth a penny, take the job. - Customer Service Representative Mail Order Pharmacy Humana Employee Review

      2.0
      Feb 2, 2017
      Customer service representative mail order pharmacy
      Recommend
      CEO approval
      Business Outlook

      Pros

      Humana itself is a wonderful company. My manager was extremely understanding and lenient. Some members are actually nice and appreciative.

      Cons

      Only a half hour for lunch. The members are some of the most disrespectful and blatantly rude people I have met in my life. Doctors mess up everything and are even less respectful than the members. Most of the other people in management in my department are catty and no matter how much you go to HR about them, nothing gets done. Out of my training class from October, at least five of us myself included have had to seek therapy due to the mental issues this job causes.

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      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      1.0
      Jun 22, 2026
      Utilization review nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home, that’s about it.

      Cons

      Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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