Pros
Work from home is the only pro
Cons
They make it sound very flexible and that you will have free time for education, "well-being time" and 15 minutes breaks. But once you get past probation, all bets off. You can't meet metrics and have any well-being time and rarely get to take breaks if you want to make your metrics. Management only cares about ROI (return on investment) and it's shareholders. Upper management has recently sold all the stock shares they were legally allowed to sell. There is a huge turnover of executives "retiring" only to go to other companies. The Aetna merger didn't happen and they over-staffed so layoffs are still coming. They do not care about the staff that make direct contact with members. You are just a lightbulb to be screwed in, burnt out, removed and replaced again.