Pros
Great training program. Starting salary was great at the time I started my position in the company. More of a family atmosphere in the company. Managers and Supervisors and other higher ups were very accessible. Taking calls for the Medicare side,
Cons
I wasn't a fan of the time off policies, where all vacation and sick time is rolled into one. Part of the reason I left was due to the fact that I felt I could not advance. There is room for advancement within the company, don't get me wrong, but certain departments would not even grant me an interview, even though I received good reviews for my work in my primary department, and other projects I were assigned to. It felt like to advance, you had to be chummy with certain people higher up. When I did advance, the position was phased out months later. The health insurance benefits were ok at best overall. High deductible health plan. Paying out of pocket for prescriptions. There were times where Customer Service Reps received additional duties without any additional compensation for their work.