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      Humana

      Engaged Employer

      Humana reviews

      Way more work than pay - Inbound Customer Service Representative Humana Employee Review

      3.0
      Feb 4, 2022
      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is cool

      Cons

      10 hrs mandatory OT, way more work than stated in interviews, hard to get help from leads, you get yelled at and screamed at for your entire shift from members for things that are out of your control, issues when you need to use the restroom, no days off, work ALL holidays unless it’s Sunday. Pay should start at at least 22 an hour

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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