Rigid and veiled - Customer Service Representative Humana Employee Review

3.0
Jul 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay was ok, Benefits and perks were pretty great. If you luck out and are assigned to a 'specialized' team (like pharma, ASO or home-office) you are instantly under a lot less stress as the call volume goes way down, you're either dealing with people who do the same thing you do or are dealing with people that have amazing benefits.

Cons

Their HR policies are insufferably rigid. They lose amazing talent all the time thanks to rigid attendance policies and no empathy. Employ/train someone for a couple weeks, they do something HR doesn't like and they aren't warned twice. Out the door and an awkward conversation piece for future interviews.

Explore other reviews about Humana

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is great love Humana definitely can retire here

Cons

No cons on my hand

3.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

✅Diversity ✅Overtime ✅PTO ✅Benefits Leadership was ok

Cons

DONT KEEP YOUR EGGS IN ONE BASKET. WORK IN TOY DEPARTMENT FOR ONE YEAR THEN MOVE AROUND WITHIN COMPANY THEY WILL LET YOU GO DURING BUDGET CUTS, OFFER YOU A SMALL SEVERANCE AND NOT THINK TWICE ABOUT ANYTHING. AFTER 4 YEARS THEY LET ME GO AND COULDNT TELL ME WHY. LOW PAY. HIGH STRESS. HIGH TURNOVER RATE

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