Overall not horrible but not great by any means - HCM RN Humana Employee Review

3.0
Nov 12, 2015
Recommend
CEO approval
Business Outlook

Pros

The one and only reason to consider this glorified telemarketing job is because you can work from home. Salary is competitive. They allow insurance coverage on same sex couples and domestic partners as well as their dependents.

Cons

Coaches (managers) make their own rules. If you end up with a terrible coach you can be severely micromanaged . Ex) having to explain what you're doing every 10 minutes you're not on the phone, even though documentation can take upwards of 25-30 minutes. Little to no support. Poor training. You will be thrown to the wolves. Health insurance benefits are the absolute worst I've ever had. High deductible plans and very little contribution from Humana to hsa- up to $400/year. Must meet quota each day which is very stressful. If you don't meet your quota you are expected to work until you meet it without extra compensation. If you get double your quota it counts for nothing. You are expected to "hunt down" members who supposedly agreed to the program. If they tell you they are not interested you are expected to rebuttal and call them again anyway. If they stop answering your calls, you harass them until they pick up- OR- call their physicians office to get an alternate number. It's literally embarrassing.

Explore other reviews about Humana

5.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Engaging and helpful colleagues, really great space to work.

Cons

nothing as such since i just joined

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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