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      Humana

      Engaged Employer

      Humana reviews

      Recruitment Process Lacks Empathy and Flexibility - Bilingual Call Center Representative Humana Employee Review

      2.0
      Aug 29, 2025
      Bilingual call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      – Humana positions itself as a company focused on empathy and care. – Strong employer brand in healthcare.

      Cons

      – Candidate experience doesn’t reflect those values. – Recruiter showed little flexibility or understanding when I faced an unexpected event. Instead of offering solutions or future accommodations, the communication felt dismissive and rigid. – The process revealed a gap between Humana’s public values and how candidates are actually treated.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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