On a path to change - Director of Human Resources HungerRush Employee Review

4.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- Exciting Changes & Growth: The company is actively evolving, with leadership making efforts to improve culture, communication, and overall employee experience. - Strong Core Values: HungerRush has established clear Core Values (Team, Respect, Accountability, Customer, Speed) and is working to embed them into the company culture. - Leadership is Listening: Recent changes, show that leadership is open to feedback and making improvements. - Opportunities to Make an Impact: Because the company is growing and evolving, employees who take initiative can make a real difference. - Flexibility & Remote Work: Most roles offer remote flexibility, making it easier to maintain work-life balance. - Dedicated and Talented Team: The people at HungerRush are passionate, hardworking, and supportive, creating a collaborative and engaging work environment. - Investment in Employee Experience: Initiatives like tenure awards, improved onboarding, and internal career development are showing progress.

Cons

- Ongoing Transitions: The company has gone through a lot of structural and operational changes, which can sometimes create uncertainty and require employees to adapt quickly. - Growing Pains: As with any company in transformation, some processes still need fine-tuning, and not everything works seamlessly yet. - Heavy Workloads: Due to ongoing changes and streamlining of teams, some roles can feel stretched thin at times.

Explore other reviews about HungerRush

5.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team culture Competitive product Collaborative work environment

Cons

The company is undergoing much needed changes to help transform the organization - working at any company undergoing such changes is not for everybody. This isn't necessarily a Con, but for anyone looking to join HungerRush, prepare to roll up your sleeves and get to work.

1.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a job at the very least. Positions outside of customer support have supporting leadership that empower their employees.

Cons

"Directors" of customer support change every few months, typically because the last found a better position. Current management is an absolute mess and squeezes the remaining people that haven't had the sense to quit or find a new job. Pay is positively awful, rate for most positions is roughly 60% below market rate and discussing pay rates is AGAINST company policy. Managers that are part of meetings often joke about the performance of frontline agents BY NAME and group listen to calls said agents participated in. One such manager (a step below the director of support) will gaslight you and everyone around you into getting their way. Customer support is comprised of back to back to back calls all day every single day with no breathing room to work on customer tickets, leading to high customer churn rates and frequent verbal abuse from customers. The assumption is that you can work your tickets between calls, which is never any longer than 5 minutes at a time. Complaints are received as "combative" by support leaders from the top all the way down (director level down to middle management).

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