Two Years of Torture - Customer Service Representative Huntington Bank Employee Review

1.0
May 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Very nice customers. You get the bank holidays off. 24 hour grace is a great program.

Cons

Be warned this is a sales job. If you cannot sell do not bother to apply. If you want to start at a full-time position they will tell you that you can't. THIS IS A LIE. They will give full-time positions to people with no banking experience if they like them. The only way to get ahead is to make your team leader and manager like you. No matter what happens do not complain to HR. You will be labeled a trouble maker. Then, they will write you up for every little thing, make you work at far away branches and transfer you until you leave. Beware of the surveys. You and/or your manager will be punished for negative answers. If you are an unhappy employee keep your mouth shut and find another job. Avoid the exit interview and any advice for improvement. This is the only way to get a decent reference.

Explore other reviews about Huntington Bank

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Work flexibility, culture, people, community

Cons

Pay ambiguity, poor leadership driven by politics

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Insurance is really good for diabetics. PTO is generous, but you can't use it when you want. Some branches are great while others make you want to quit immediately. Make sure you are interviewing at one of the good ones if you want to be part of the company. Coworkers 60% awesome! The others are so bad they need to be fired.

Cons

Recent changes keep getting worse and more frequent. Use of PTO was greatly slashed and means fighting with coworkers for time off. Management cares more about sales than the customers and the employees combined. It's getting giving servitude not a place to realistically grow. Most people have to apply for internal promotions 3-5x before getting it. They make you do all the work for those roles unpaid first, though. So if you want to overwork yourself with twice as much work to move ahead - this is a great place for you. Get ready to call the same customers every week for product pushing.

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