Pros
Really the only positive thing I have to say about Huntington is the pay. The base pay is relatively competitive and it’s better than average for the industry. Even then, the incentive bonuses aren’t awesome and meeting the criteria to even qualify for them isn’t worth it, it makes you daily job miserable.
Cons
There is a wealth of misinformation circulating in headquarters and little to no action is ever taken to mitigate it. People tell customers one thing and say another the next time they talk, management has conflicting answers, no one knows what is going on in any department. It’s been acknowledged more than once since I’ve been hired but no one has mentioned implementing anything to stop it. Most of the decisions that are made on a company-wide scale only benefit the board of directors, to a ridiculous degree. They’re so out of touch with their company it is insane. There aren’t even enough parking places at my center to fit how many employees work there. The software that we use is older than I am, it crashes on a daily basis. The building we’re in is a remodeled grocery store, and it’s also a call center. There are virtually no walls in the building and it’s about three stories tall, you can imagine how the sound carries. Your desks are about two feet apart, it’s extremely difficult to take any calls while you can hear the entire building around you. I could go on. They’ll tell you that once you hit a certain time period after working there that you are eligible to post to another internal position, provided you’re performing at par with your current position. This only happens if your manager really likes you. The only food available on-site is ice cream, pop, chips or candy and the gym is more expensive than one with better equipment off-site. There are many “amenities” offered but few, of any of them are what they’re said to be, or beneficial at all. They took over another bank, First Merit, a few months ago. The clients who were previously with first merit are understandably frustrated with Huntington’s customer service and we call them during their grace period on a daily basis until they make their payment. Why even bother giving a grace period? They were given a survey of their opinion on Huntington, it came back overwhelmingly negative, and no changes have been made. No one seems to care. Honestly I’ve worked for several financial companies along the same lines and this is my least favorite. They’re horrible about telling you what you want to hear to get you hired, or to keep you working there, without following through. It’s good for the money but the hours are awful and the so is the day-to-day job, along with a culture of apathy and laziness.