Pros
Nice people to work with. Decent starting salary of $20 per hour.
Cons
Altho you are given nearly 4 weeks of PTO time, good luck being able to schedule them when you want to use the! Bonus pay is low, only $600 is the most you can earn per month. But, they do everything they can to be sure that you DON'T even get that! As a collector, typically you are used to being rated on your collection performance, not here! They don't seem to care anything about money collected or delinquency. You are instead rated on your time between calls, how long your breaks are and Quality Assurance calls (good luck mastering that, there is no consistency!) You will also spend a good portion of your week just sitting waiting for inbound calls because it seems nobody is qualified to come up with a dialer strategy that actually keeps dialing customers! As far as procedures are concerned...you will be ran in circles trying to keep up with how things are done. They are ever changing and never really fully explained.