EXPERIENCE AT HUNTINGTON - Customer Service Representative Huntington Bank Employee Review

2.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The peers you work with are nice, the benefits they offer is great, 401k was good until I no longer worked there and I’ll get to that in the CONS section below. PTO was great.. you’re offered 160 hours of that. Management in this dpt is alright (6/10)

Cons

401k the company 100% match whatever contribution you enter. Usually when you leave an employer you’re able to withdraw any funds in your 401k if you wanted to. Huntington actually takes back everything they’ve contributed and give you what you’ve contributed. You would have to be of working there for at-least 5 years to be eligible for all of your money. Management in the customer service is ok but specialty role management? Get ready for favorites to be played and for them to be on your back day in and out.

Explore other reviews about Huntington Bank

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I like that HNB supports community volunteering

Cons

Heavy work load Significant changes occur regularly

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Insurance is really good for diabetics. PTO is generous, but you can't use it when you want. Some branches are great while others make you want to quit immediately. Make sure you are interviewing at one of the good ones if you want to be part of the company. Coworkers 60% awesome! The others are so bad they need to be fired.

Cons

Recent changes keep getting worse and more frequent. Use of PTO was greatly slashed and means fighting with coworkers for time off. Management cares more about sales than the customers and the employees combined. It's getting giving servitude not a place to realistically grow. Most people have to apply for internal promotions 3-5x before getting it. They make you do all the work for those roles unpaid first, though. So if you want to overwork yourself with twice as much work to move ahead - this is a great place for you. Get ready to call the same customers every week for product pushing.

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