Pros
- Good product, good work ethic by employees - Good technology that provides great value and ROI for its customers. Expansion and improvements to WorkView is a game changer for Hyland, its partners, and customers. - Founders and top executives are good people and treat people fairly (until they are swayed by those with ulterior motives). - Move to allow employees to work remotely has benefited staff that relocated to Westlake for the job, but wanted to continue to work from their home town. - Marketing and product support have become excellent centers for resources to help customers and partners be successful. - CEO is a solid guy, who carefully gathers the facts before making decisions. However, he can be persuaded by powerful communicators to ignore truths that are hidden beneath the surface. Executive confidence is often masking trouble behind the facade.
Cons
-Today's Hyland is not the Hyland of the early 2000s. The politics and power struggles have hampered the organization in recent years. - Top executives that failed in one area of the company were suspiciously moved other parts of the company and now have more power than ever before. - Non-technical executives have gained control of areas like Development & QA. They disbanded the office of the CTO, which was a career path for the best and brightest technical minds. The were the OnBase "Ninjas" that could create customer delight out of bad technical solutions. - Really experienced employees have left at a very high rate; attrition is at an all-time high, and employees run into inexperienced and unqualified leadership in the middle of the organization. Senior management makes decisions without having the facts. - The power struggles pushed out visionary leadership, and the technical leaders beyond the executive team lack the ability to drive creative and disruptive technology. - Areas of the business that are growing rapidly are not being funded appropriately to manage that growth. The focus has been on squeezing profits and increasing margin...at the expense of providing quality services and a quality product. Development, QA, Tech Support and Clouds Services have growing needs for staffing resources, but they are not funded. As a result, new releases contain more bugs today than they did 10 years ago. - The company does not treat all channel partners (resellers) equally. The big partners are given more opportunity than the smaller partners because of cronyism. Hard for new partners to make inroads; no lead sharing with smaller partners. - Capture Technology that has been built or bought is inferior to other offerings like Kofax and Readsoft. - Hyland is naive when it comes to its products shortcuts. Sales "drinks the kool-aid" regarding product quality and product capabilities. Partners are pushed to take on new modules, and if they do not, they are punished and considered to be "anti-Hyland", or not part of the team. - New releases of new modules often contain flaws and shortcoming...as if the vision for the software was incomplete.
