Not all that great as they say it is - Marketing Hyland Employee Review

2.0
Jan 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Expanding company with a huge customer base. Strong profits for years to come. Headquarters in a decent location.

Cons

Nepotism is out of control. You are promoted by who you know. Boys club looking out for themselves and throw the rest into the path of the bus. Hyland used to be a great place to work until something changed at the end of 2015 early 2016 when department heads started letting managers run the department anyway they wished. Employee rules and guidelines differ by manager. Departments in non-customer facing roles received the blunt of the wrath. Perks and Work Life Balance became a thing of the past. Working overtime became mandatory and family outside of Hyland took a backseat. Some departments are required to work 45+ hours per week and 40+ hours if a holiday is within that week. The perks you read about are almost nil. Unless it is your own time off the clock. Employees get 2 x 20 minute breaks to enjoy the perks or a 30 minute lunch to do so. Many departments are over staffed and not much goes on, While some departments are understaffed and so busy that employees are required to finish projects and the normal workload within 50 hours or it will go on your review as a negative. Human Resources does not get involved with employee complaints as they will always side with the company. Not once have they ever sided with an employee when a concern is brought to them. Whatever the manager says to HR is the final answer. Managers friends and family members are always given the best projects that have the best chance for success and watched by the CEO.

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Hyland Response
9y
Thank you for your feedback. It is unfortunate that this has been your experience at Hyland. Hyland does want every employee to have the opportunity to reach their full potential by working hard and provides opportunities have a little fun along the way. From your post, sounds like that isn’t landing for you. Please know that you always have the opportunity to discuss your personal situation with a member of HR. I can tell you that the goal of every member of HR is to understand all sides of an issue and advocate for what is fair and good for all involved. You are always welcome to reach out to me directly to discuss further. I would welcome the opportunity to understand your position further. As for your numbers, I think you may have received some misinformation. Over the last two years, Hyland’s employee satisfaction (eNPS) score has remained consistent with 92% of employees rating Hyland a seven or above on a 10-point scale. Additionally, Hyland’s turnover was 10.5% in January of 2015 and has been on a steady decline over the past two years to end 2016 at 8.16% overall turnover. Fewer people are leaving than ever before. These numbers are shared with all employees every three months at our quarterly business review. -Sarah Coakley, Director of Employee Experience

Explore other reviews about Hyland

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great time working with great team

Cons

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2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote or hybrid capability. Usually a flexible schedule.

Cons

Constant quiet firing. They've figured out how to avoid public disclosures quite well. Every month they're whacking batches of 20~30 employees - esp. if you were in a higher pay band or part of an acquired company. There's constant leadership churn as of late - not that leadership was ever that great, but the clownshow has more makeup on the pigs now. If you were part of an acquired company, the stench of nepotism was constant. Hyland doesn't provide legitimate training or certification assistance for everyone. Their products would fail any sort of security scan by an AI tool too. If you're a customer, buyer beware.

3
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Hyland Response
2w
Thank you for taking the time to share your perspective and for your years of service at Hyland. We recognize that organizational change can be difficult and that periods of transition may feel uncertain. While experiences can vary, this perspective does not fully reflect our approach as an organization. We remain committed to clear communication, responsible workforce practices and investing in employee growth and development opportunities. As Hyland continues to grow and evolve, we are focused on supporting our employees and customers through this journey and strengthening how we operate for long-term success. We appreciate your perspective and wish you all the best in your next chapter. - Hyland HR Team
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