Not what it used to be - Technical Support Analyst Hyland Employee Review

1.0
May 21, 2017
Recommend
CEO approval
Business Outlook

Pros

The best things about this 'job' and I say this is just a job and not a career are: -free alcohol (I'm still unsure how they can do this and send their employees home without caring about how they are getting home, but "They care about their employees") 2. This place can be a great stepping stone for someone starting their career because of their name being well known but don't stay too long.... They will chew you up and spit you out. 3. One of the buildings used to be a gym so they do provide a place to work out albeit you may only get to use these facilities if you are in the right department

Cons

-The pay is horrible. -Promotions are difficult to earn due to the nepotism that runs deep in the company. -Management (middle and upper) are old pals. If your manager doesn't like you for any reason (feels threatened by you because you're good at your job, you're not a brown noser, you don't fit into what they call the #HylandLife) believe me you won't be there long. These are just a few but I could go on. Hyland is an extremely stressful place to work if you are not family or a favored employee. It really is sad. It was a great place to work a few years ago but with growth comes growing pains. The sweet sixteen, there code of conduct is still on the wall but no longer in practice.

Explore other reviews about Hyland

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/life balance Great people to work with on daily basis Ability to work remote (US based) Plenty of development opportunities I've been given the tools I need to do my job and be innovative I have an amazing manager and team that I lead

Cons

I am restricted on where I can hire new employees right now. There are a lot of competing priorities with similar deadlines which can be stressful, but the days go by fast.

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Hyland Response
3d
Thank you for sharing your experience and for your many years with Hyland. We’re glad to hear that work-life balance, flexibility, development opportunities and — most importantly — the people you work with continue to stand out. Your comments reflect what we value deeply: a strong culture shaped by talented, supportive teams and managers who help make Hyland a great place to work. We also appreciate your feedback on competing priorities and hiring considerations. As Hyland continues to grow and evolve, balancing priorities is a natural part of that journey, and we remain focused on supporting our teams and strengthening how we operate. Thank you for your continued contributions and for helping make Hyland’s culture what it is. - Hyland HR Team
2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote or hybrid capability. Usually a flexible schedule.

Cons

Constant quiet firing. They've figured out how to avoid public disclosures quite well. Every month they're whacking batches of 20~30 employees - esp. if you were in a higher pay band or part of an acquired company. There's constant leadership churn as of late - not that leadership was ever that great, but the clownshow has more makeup on the pigs now. If you were part of an acquired company, the stench of nepotism was constant. Hyland doesn't provide legitimate training or certification assistance for everyone. Their products would fail any sort of security scan by an AI tool too. If you're a customer, buyer beware.

5
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Hyland Response
1mo
Thank you for taking the time to share your perspective and for your years of service at Hyland. We recognize that organizational change can be difficult and that periods of transition may feel uncertain. While experiences can vary, this perspective does not fully reflect our approach as an organization. We remain committed to clear communication, responsible workforce practices and investing in employee growth and development opportunities. As Hyland continues to grow and evolve, we are focused on supporting our employees and customers through this journey and strengthening how we operate for long-term success. We appreciate your perspective and wish you all the best in your next chapter. - Hyland HR Team
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