Pros
The individual contributors on my team were excellent. Level 1 management was supportive and compassionate. Generally good benefits, incl PTO, LSA, sabbatical. Very flexible remote work. If you are local to HQ, they have happy hours, manicures, massages, parties, which is cute. If you’re far from HQ, sorry bout it.
Cons
Zero diversity in executive leadership. Layoffs. Lack of clear future direction. Too many products that essentially compete and cannibalize each other, and competing internal priorities for how to approach customers. Always touted “customers first” but threw CSMs under the bus in front of customers. Always touted “family values” and then laid off 1000 family members. It all felt very fake and hypocritical. Also agree with others who say pay is less than market value.