Pros
Co-workers and direct management are genuine and friendly. Work-life balance was the only thing that was consistent during my time. There was never an expectation to work after-hours; you have the ability to flex time and manage yourself. Hyland is one of the only tech companies based in Cleveland with a global reputation. That reputation was positive locally until spring 2023.
Cons
Leadership seems to not be in touch with individual contributors nor their customers. The future of the company looks bleak and sales is driven by an 'up-sell-whatever-you-can' mentality; even with long-term customers who Hyland claims to consult with and care for. There is little strategic thinking and often, sellers sell the product, just hoping that professional services can figure out how to deliver - and often times, to no-fault of the individuals involved, they are unable to. Upgrades and maintaining the product for customers continues to be a challenge and will evolve into more dissatisfied customers who are expected to shell $25k-45k in one-time services simply to upgrade to the latest version -- which, by the time the team completes the upgrade, may be a version or two behind. After the second round of layoffs - spring 2023 - all sense of culture disappeared. No one seemed to want to help each other anymore, Teams chatter seemed to go silent, and it became very difficult to get help or any questions answered. It felt like a lot of the institutional knowledge and direction of the company left with the folks who were laid off or was irrelevant because of an uncertain future. Diversity is a complete wash. The company is run by white men and it shows, regardless of how many times the CEO can read a pre-written DEI statement on their weekly meetings.
