Stay away - Customer Service Representative ICF Employee Review

1.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

The only pro is the knowledge you learn about all the different administrations

Cons

Where do I begin. Management stinks!! The main manager lied his way to get his position. He doesn't know a thing about Child support and swears he has 7 years experience. I never worked somewhere where every employee was unhappy cause of management. They act like they have your best interest but really don't. They lack training and expect for there employees to make these ridiculous goals without proper training. The turn over is crazy high. In one week 4 ppl left now that says something about the company. They have another manager who swears she is child support expert but all she talks about is how she scammed the system for Food Stamps and Energy assistance. When we all got hired we where told we would get raises paid holidays etc but guess what all false when asked for benefits package all we got was a piece of paper stating everything we don't have. Supervisors are lazy. When you have supervisor call they refuse to get on the phone and make you take there name and number and never call them back. I could honestly go one for days on how bad the place is.

avatar
ICF Response
10y
Dear current employee, Please know that your feedback has been shared with the appropriate Senior Leadership as we take your concerns very seriously. We'd like to strongly encourage you to reach out to Kimberly, your Human Resources Business Partner. You can find her contact information in the employee directory on the intranet. She will be able to help you.

Explore other reviews about ICF

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work and flexible

Cons

Remote culture and different time zone provides less physical interaction with team

4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful people Meaningful work Flexibility with schedule and remote work

Cons

Sub-par benefits and pay, particularly compared to other consulting roles High utilization targets for junior staff

See reviews by: Helpful|Rating|Date|All