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      ICF

      Engaged Employer

      ICF reviews

      Over-worked, under-valued Operations Center Agent - Operations Center Agent ICF Employee Review

      1.0
      Dec 6, 2012
      Operations center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The co-workers are good people, and fun to get to know. The break room has free Starbucks coffee and really fancy vending machines.

      Cons

      Nothing about this job was what I expected- in a bad way. The hours, pay, and benefits (that is, the lack thereof) are downright exploitative. You will work every single holiday except Thanksgiving and Christmas. The benefits listed on the website are for managers, not agents in the operations center.

      Explore other reviews about ICF

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome training and good benefits.

      Cons

      I cant think of any.

      4.0
      Jun 30, 2026
      Senior economic analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful people Meaningful work Flexibility with schedule and remote work

      Cons

      Sub-par benefits and pay, particularly compared to other consulting roles High utilization targets for junior staff

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