Stressful - Customer Service Representative ICF Employee Review

1.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

My coworkers were great to work with

Cons

Everything. The callers were rude and mean. Every time I went to work, my stomach would bubble up. Didn't train well for the types of questions that customer wanted answered. Really couldn't help the customers. We could only put notes in the system and send to corresponding agency.

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ICF Response
2y
Thank you for taking the time to share your feedback. Happy to hear you enjoyed working with your colleagues. Health and wellbeing are a top priority and providing excellent training and support to our teams is essential to that commitment. You should feel enabled to come forward to your manager to discuss your concerns —no matter the circumstance you are in. We hope you were able to share specific feedback and suggestions related to your experiences and projects with your manager. - KZ

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CEO approval
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Cons

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4.0
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CEO approval
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Pros

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Cons

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