Its all about their shareholders - Senior CRA ICON Employee Review

1.0
Sep 3, 2020
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home, flexibility.

Cons

They cut everyones pay due to "COVID19" but then boast about winning 1 billion, yes BILLION worth of projects in Q2 2020. Obviously as a CRO we had more work during COVID rather than less, winning >80 vaccine trials. Their stock price is at an all time high. But they "cant afford" to pay their employees, the ones who are on the frontlines making the money for them. They have ruled out making up for these cutbacks in the future by way of bonuses or raises, leaving their employees disgruntled but their shareholders happy. Very unethical, and not the way to retain talent. Note that competitors have NOT taken similar action. With already high workloads and lots of overtime, the pay cuts have contributed to less satisfaction and higher turnover than usual, leaving higher workloads for the remaining staff, making them unhappy, then they leave, and its a vicious circle. If CROs were more realistic about resourcing, this wouldn't happen. They're burning out their staff very quickly.

Explore other reviews about ICON

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership, Fair/Average compensation, Thrive Program (company strives to keep you employeed as Sponsor reallocations occur)

Cons

HR is very hands off. It is very difficult to speak to anyone. Not simple to call and ask a question. Everything has to go through a portal. This is challenging when there is time sensitive needs. They make it work but in my opinion, this is a 'con'.

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