Pros
At this point, pretty much all the pros have been taken or diminished. The knowledge that the work ICON does helps people get cures is somewhat comforting. The timeoff policy at the outset looks generous, but considering how many hours you're required to put in to earn time off, even that is not really a pro anymore.
Cons
Currently, I have never seen morale this low in Language Services. Management just doubled the workload of our department, forcing client managers to become salespeople (on top of our already overwhelming workload), including doing cold calling, business presentations, etc, without giving us any training. They also expect us to do another full-time job I sales with no compensation. When concerns are expressed to the manager about a lack of time or training to do this successfully, the response is, "You have a bad attitude and need to manager your time better." Management comes in at 9 am and leaves at 4:30 pm, meanwhile employees regularly work 8 am to 7 pm due to overwhelming workload and no staff. No work-life balance whatsoever. The HR page says employees have the option to work from home, but management of Language Services will not allow anyone to work from home (except the Director, who works from home full-time). All the company values they profess to have are complete lip service. Health insurance costs go up by $100 per month each year. I have never seen a company so dedicated to taking the fun out of the workday for employees. No teambuilding, no events, just unnecessary rules and a ton of work.