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      ICW Group

      Engaged Employer

      ICW Group reviews

      Not bad, not great - Systems Engineer ICW Group Employee Review

      3.0
      Apr 12, 2021
      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pockets of talented and forward thinking employees. Not oversized so you will get your hands dirty. Mixed bag of management talent, some are great, some are stuck in a bygone era.

      Cons

      Risk averse culture hampers innovation and modern best practice adoption. Adherence to outdated ITIL framework adds extra complexity but no value. Patchwork quilt of vendor apps stuck together with duck tape and prayer. Very little actual code development save for barely supported integration layer.

      Explore other reviews about ICW Group

      5.0
      Jun 12, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      Jun 8, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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