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      ICW Group

      Engaged Employer

      ICW Group reviews

      Overall ICW is a good company to work for... - Customer Success Manager (CSM) ICW Group Employee Review

      4.0
      Aug 28, 2021
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very customer focused....cares about employees. Solid business model... strong operational expertise.....is trying to become more dynamic and action oriented (depends on department) Departed for personal reasons. Good company..very good team. 4 stars because 5 stars is very very rare.

      Cons

      Still battles silos on occasion. Some teams can be methodical and overthink things in an effort to avoid mistakes.

      Explore other reviews about ICW Group

      5.0
      Jun 12, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      Jun 8, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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