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      ICW Group

      Engaged Employer

      ICW Group reviews

      Career Starting Organization - Desktop Technician ICW Group Employee Review

      4.0
      Feb 9, 2024
      Desktop technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good pay - HR sends out goodies during the holidays or just small thanks (cupcakes!) - Most people are polite and friendly - Learning environment

      Cons

      - Hybrid work schedule - Company culture is lacking (but A for effort on HRs part) - No direction/lack of from management - High turnover

      Explore other reviews about ICW Group

      5.0
      Jun 12, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      Jun 8, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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