They tried - Triage Examiner ICW Group Employee Review

2.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Office environment was really calm, after coming from a chaotic call center this place was much less stressful in terms of the environment.

Cons

The job, not so much. Also their “training” was a joke. 2 weeks of basic work orientation to get you introduced to the company and some workers comp laws and then you’re thrown to the wolves with a claims system you aren’t familiar with, a folder of documents that supposedly tell you how to do your job (Newsflash: THEY DON’T), and teammates who are struggling so badly that asking them for help is basically the blind leading the blind. Was repeatedly told by my supervisor “I don’t know why you’re not getting this” then when I explained why they just said “Well figure it out”.

Explore other reviews about ICW Group

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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