Must be friends with Management to advance - Support Center Supervisor IGT Employee Review

Opportunity for advancement, Friendly Atmosphere, Plenty of Time Off, Training Availability

In the process of restructuring (2026)

There are honestly some very talented engineers working at IGT who you can learn a lot from.

Everything else is a con. -The managers here are downright incompetent, or downright put in a bad situation where they have to manage multiple people. -Usually merging between two companies never ends up well, but it's worse when you get laid off for no reason aside from: "we want to save money" -Tech stack is so vastly outdated and the directors/ management never seem to want to do anything about making this a better work environment. -Lack of communication. -Special Treatment of certain studios/ candidates. -This is the only company that made me have trust issues with people or managers or anything of the like. There is usually politics in play at companies, but with IGT, it's worse, a lot worse. -The hiring process was rigorous, yet the company showed little regard for retaining or supporting employees. After being laid off, there was virtually no communication or explanation. It's difficult to understand why the company invests so much effort in hiring talented people only to treat layoffs as an afterthought. Employees deserve transparency and respect throughout the process. The company has significant work to do in how it values and communicates with its workforce. Kindly learn to read a resume before you hire someone. -Poor executive leadership from the CEO (Hector Fernandez) and CTO has resulted in an outdated technology stack, low morale, and a lack of long-term engineering vision. If leadership is unwilling to address these issues, they should resign and allow people who are committed to improving the company to take over.