A nightmare - Customer Service Representative IGT Employee Review

2.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice people to work with

Cons

The workload is absolutely insane. I worked at IGT for 3 years and it slowly went downhill. IGT signed contracts with different states that you would handle customer service for. There never was enough staff. Forget having a life outside of IGT, especially when powerball or mega millions is near or over $100million. You will work overtime and if no one hits, you will work your but off for a month straight. IGT will compensate with lunch usually but it’s not worth it.

Explore other reviews about IGT

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity for advancement, Friendly Atmosphere, Plenty of Time Off, Training Availability

Cons

In the process of restructuring (2026)

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

There are honestly some very talented engineers working at IGT who you can learn a lot from.

Cons

Everything else is a con. -The managers here are downright incompetent, or downright put in a bad situation where they have to manage multiple people. -Usually merging between two companies never ends up well, but it's worse when you get laid off for no reason aside from: "we want to save money" -Tech stack is so vastly outdated and the directors/ management never seem to want to do anything about making this a better work environment. -Lack of communication. -Special Treatment of certain studios/ candidates. -This is the only company that made me have trust issues with people or managers or anything of the like. There is usually politics in play at companies, but with IGT, it's worse, a lot worse. -The hiring process was rigorous, yet the company showed little regard for retaining or supporting employees. After being laid off, there was virtually no communication or explanation. It's difficult to understand why the company invests so much effort in hiring talented people only to treat layoffs as an afterthought. Employees deserve transparency and respect throughout the process. The company has significant work to do in how it values and communicates with its workforce. Kindly learn to read a resume before you hire someone. -Poor executive leadership from the CEO (Hector Fernandez) and CTO has resulted in an outdated technology stack, low morale, and a lack of long-term engineering vision. If leadership is unwilling to address these issues, they should resign and allow people who are committed to improving the company to take over.

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