Structured work with ownership, but scope creep issues - Customer Experience Specialist IKEA Employee Review

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

• Structured, delivery focused work • Data driven decision making • Independent ownership • Impact on team efficiency & customer xp

Cons

• Balancing customer facing expectations with project deadlines • Scope creep with cross team processes and reporting • Managers often leaned on me for more than my formal responsibilities, which led to overextension

Explore other reviews about IKEA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Cool place to work if you have no other career options, as it is retail. If they paid commission like other furniture stores this would make things a lot better.

Cons

It's retail. High school mentality as to be expected. Work your butt off for them to never promote you.

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