Great until you start saying no - Technical Support IQ Fiber Employee Review

"Carrot on a stick" opportunities for growth. You will be put in a position "temporarily" without bumped pay, other departments laugh at you for making conversation. Policies and demands change depending on who you are and what position you are in. Severely understaffed, and when asking if you can work your "high priority" task, it is noted as underperforming as you're unable to make the required 40+ outbounds as well as the constant influx of calls you are taking. Management had manipulated themselves into such a position that they would rather fire and rehire than provide support to not only new employees, but those who have been with the company for years. You have weekly one on ones with your management, who will tell you that you are doing great and have nothing to worry about - then be fired on the spot soon after. It's very disappointing to see what this company has become and the grim future ahead. Advice to new and current employees, management is not there to help you. They will blatantly manipulate and gaslight the slightest scenarios to leave yourself as the scape horse. Record your meetings and ALL interactions that you have with any management. If it is a "can you work on this" verbally, have it in writing either in a chat or in an email to back yourself up - as they will use you as an excuse as to why "service level" was not high enough that day.