What Was Once A Decent Job Has Fallen Off A Cliff - Customer Technical Support Representative IQ Fiber Employee Review

Supervisors obviously target employees that go against them and call them out for their ineptitude and create an environment that no one wishes to persist in. Communication across departments is abysmal which usually involves customers becoming upset and/or remaining without service that they pay for, mainly between customer support and dispatch. If you read other reviews, you will see that techs are forced to push "quantity over quality" which results in sloppy installs and bad service in homes and usually results in techs having to come back out wasting money to which the company is already massively in debt. To speak about the targeting of employees, those that speak up against supervisors are harassed by said supervisors and put on performance improvement plans so that they have a paper trail for HR to indicate that they are not behaving the way they prefer. Our best employee who was the most knowledgeable on the team who was a Tier 2 was put on said PIP for "call handling times being too short", among other reasons which essentially is that he's too good at his job. This employee was then subsequently fired during a week that the entire team was forced to provide mandatory 2 hours of OT every shift for "data validation" and "training" as we are migrating to a new system. Neither the "data validation" nor "training" occurred and this was very obviously a ruse for coverage as we fired our best employee because he spoke up about the issues going on in the company. This was after a period of time where multiple employees have already quit due to their circumstances of also being targeted by supervisors for speaking out or find a better opportunity to which we were already short staffed. The tier 2 team has been reduced to almost nothing and the rest of the customer service is on the way out the door to which I will be joining them the moment an opportunity becomes available. Now that we are short staffed to the point where Service Level Agreement is constantly tanking, there have been multiple days where they have taken away our breaks because they cannot stay staffed properly and can't seem hire anyone. On top of that, supervisors do not help with calls at all and armchair coach from the sidelines and demand that we do better. There have also been multiple instances where customers request a call from supervisors to which they pass these customers along to team leads so that they do not have to deal with them. STAY FAR AWAY!!!