CSR-Full-time Seasonal - Anonymous employee IRS Employee Review

3.0
Jul 26, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, good benefits, great schedule; Researching the accounts and the Internal Revenue Manual can actually be quite interesting, and explaining issues to taxpayers and helping them fix their account problems is satisfying and productive work.

Cons

Budget constraints keep the seasons short and eliminate taxpayer tax law assistance; Constantly changing procedures are difficult to keep up with

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

It's lost a lot of the perks that drew me in the first place. The floor level people are very supportive of one another. But that's human nature.

Cons

The management is, in a reciprocation of the trope, an 'old girls club.' The criteria for those that want to get in is to 'not be threatening or easily controlled'. Everyone else is either forced out through the coordinated gatekeeping of the club, or waited out as most of the management is a temporary assignment. For the past two years I've been promised help and guidance, and I receive none. It's hard to be willing to help on special assignments when I'm punished for doing them in the first place.

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