It’s a good oportunity - Contact Service Representative IRS Employee Review

3.0
Mar 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule , telework, the pay, you can work overtime for money or compensatory time, you can take a day off as long as you have the hours and the date is available. There is monetary or time off awards given yearly depending on your evaluation.

Cons

You have to be 7.2 hrs on the phone. Callers are challenging. You have to manage hold time perfectly. You get 1 call monitored weekly. Management it’s disorganized. The people who don’t follow rules are taken into consideration for promotion. Not all supervisors work by the same rules. Some are driven by numbers others by quality and other just care about self image.

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5.0
Feb 26, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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