contact representative - Contact Representative IRS Employee Review

1.0
Aug 14, 2015
Recommend
CEO approval
Business Outlook

Pros

The money was great and you are up for a raise every year.

Cons

People are unprofessional. Managers are mean and unprofessional and it is hard to advance unless you are cut throat. My position was seasonal so we would be furloughed and we never knew for how long. It could be for a week 2 weeks or for several months. You are never in the loop if what is going on.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

It's lost a lot of the perks that drew me in the first place. The floor level people are very supportive of one another. But that's human nature.

Cons

The management is, in a reciprocation of the trope, an 'old girls club.' The criteria for those that want to get in is to 'not be threatening or easily controlled'. Everyone else is either forced out through the coordinated gatekeeping of the club, or waited out as most of the management is a temporary assignment. For the past two years I've been promised help and guidance, and I receive none. It's hard to be willing to help on special assignments when I'm punished for doing them in the first place.

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