Pros
I'm not sure what issues otherss are having being a FirstLook Processor but my experience is great overall. I've had no issue with the training at all and have no idea how anyone in this department is micromanaged. You pretty much work your cases and hear from the manager if you have a question or need to fix something. When it's busy I can work when I want to and as much as I want to.
Cons
Do I have complaints? Sure, no job is perfect. The benefits could be better and the winter months were somewhat of a dogfight for cases, but this is a seasonal industry so it is what it is. Compared to the same position at other companies I make more than the standard $14-$16/hour and get to work from home, which I can't do at any of the other places that have this type of job. When the work is steady I'm averaging around $20/hour.