Pigeonholed - Anonymous employee ISN Software Employee Review

2.0
Oct 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are competitive, but conversely, I believe they are overpaying their employees for the type of work and responsibilities performed. Little to no technicality on the Business Development front so the best performers are generally ones that have good soft skills. New Hire Training is thorough but specific to ISN so nothing relatable to any other jobs/industries.

Cons

The organizational structure is set-up as a hierarchy -- literally shown as a pyramid -- so wave after wave of recent college graduates must start at the Associate position where they will work, essentially, at a call center as a customer service representative. From that point, employees move on to the Business Development side where you are selling ISNetworld to prospective clients, but again, it is hierarchical so you will be doing a lot of manual, mindless work before being able to assume the responsibility of managing accounts. I think the biggest point of concern is that the company pays almost too well in that they pigeonhole their employees from leaving. There are little technical/transferrable skills learned -- other than presentation skills and customer interaction -- so you end up in a situation where you are under-qualified for positions at other companies that have a similar salary but don't want to take a pay cut to for a different position.

Explore other reviews about ISN Software

5.0
Jul 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The environment here is very supportive and open to learning. Compensation and benefits are top tier and show how much they value their employees.

Cons

None I can think of at the moment.

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Lots of people your age. Easy way to make friends post grad - Great pay and benefits - Free lunches - FANTASTIC training team!!

Cons

- Extremely high turnover due to burnout and unrealistic expectations - Work life balance is very dependent on your team and supervisor. I was lucky to have a great team, but spent some late nights. Other teams work long hours and have a significantly higher work load. - Travel opportunities are great, but sometimes it can be too frequent and you can't really say no. - Lots of ways to give feedback, but it is not anonymous. If you say something negative in feedback, it would be used against you. - It is very hard to get promoted past senior Associate due to the limited amount of promotions available. I know several people who were told they would get a promotion and did not. - Lots of happy hours - if you didn't go, you were lame

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