Gotta Be Something Better - IST Service Specialist IST Management Employee Review

2.0
May 9, 2014
Recommend
CEO approval
Business Outlook

Pros

The client we work for is amazing. I have dreamed IST will lose the contract and this client will take us all in. Many opportunities to learn new skills and to sharpen other ones.

Cons

The pay is awful, not even close to similar positions in this area, the benefits are too expensive and don't cover much. There is a lot of promotion going on for the robotic and OCD inclined. Very sexist in their hiring processes, only former beauty pagent contestants used in sales. And if they could sell that might be good but our area has seen no new sites for over 5 years.

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IST Management Response
12y
Thank you for taking the time to share your thoughts with us. Getting input from employees on what we need to improve on helps us as we grow the company to make the best decisions for the success of the company and our employees. If you have encountered any incidents relating to bullying, harassment or discrimination, please contact our HR department immediately so that we can take appropriate action. IST in no way supports or tolerates a hostile work environment. Lori Mitchum VP Administration 404-582-8865

Explore other reviews about IST Management

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at this company has been a genuinely positive experience. One of the biggest strengths is the excellent customer service we consistently deliver. The team goes above and beyond to ensure clients feel supported, heard, and valued, which has become a defining part of our culture. Our management team is another standout. They provide clear direction, communicate effectively, and foster an environment where employees feel empowered to grow. Their leadership style encourages collaboration, innovation, and accountability. What truly sets this company apart is the synergy between employees on all levels. Teamwork isn’t just encouraged — it’s natural. Colleagues support one another, share knowledge freely, and work together seamlessly to achieve common goals. This creates a workplace that feels both productive and genuinely enjoyable. Overall, it’s a company that values people, delivers quality, and cultivates a strong sense of unity.

Cons

While my overall experience at the company has been positive, there is one notable challenge that could possibly affect long‑term stability: the dependence on client contracts. If a major contract ends or a client’s needs shift, there is a certain degree of uncertainty. This reliance isn’t uncommon in our industry, but it does highlight the importance of building strong client relationships to provide more consistent long‑term stability.

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IST Management Response
13h
Thank you for your comments and feedback. They're very insightful!
5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I've had a great experience working at IST. The people are supportive, collaborative, and genuinely willing to help each other succeed. Teamwork is a big part of the culture, and it's refreshing to work alongside colleagues who are both knowledgeable and approachable. The positive work environment and strong relationships among employees make IST an enjoyable place to work. I appreciate being part of a team that values communication, professionalism, and mutual support.

Cons

None come to mind at this time.

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IST Management Response
1w
Thank you for your comments and feedback. It is very much appreciated!
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