Customer Service - Site Manager IST Management Employee Review

4.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

IST is always encouraging great customer service. Having employees that are proud and eager to assist their clients. Managers that encourage above and beyond results. Having a President / CEO of the company that rewards great customer service always gives employees incentive to do their best. Communication connects all employees and benefits your clients when in multiple sites.

Cons

As a solo site in this city their are not much group activities as their are in the main head quarters. Which is discouraging to employees who like to be involved in activities. I would also like to see pay increase when minimum wage increases and still be able to get your 3% increase during review times. New hires are making just as much as established employees, which isn't fair for established employees who are dedicated to their sites.

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IST Management Response
1y
Thank you for your feedback. I'm Jay Lafont, one of the HR Directors for IST Management Services. I'd like to hear more about some of the points you've raised... please email me at jlafont@istmanagement.com. Thanks!

Explore other reviews about IST Management

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at this company has been a genuinely positive experience. One of the biggest strengths is the excellent customer service we consistently deliver. The team goes above and beyond to ensure clients feel supported, heard, and valued, which has become a defining part of our culture. Our management team is another standout. They provide clear direction, communicate effectively, and foster an environment where employees feel empowered to grow. Their leadership style encourages collaboration, innovation, and accountability. What truly sets this company apart is the synergy between employees on all levels. Teamwork isn’t just encouraged — it’s natural. Colleagues support one another, share knowledge freely, and work together seamlessly to achieve common goals. This creates a workplace that feels both productive and genuinely enjoyable. Overall, it’s a company that values people, delivers quality, and cultivates a strong sense of unity.

Cons

While my overall experience at the company has been positive, there is one notable challenge that could possibly affect long‑term stability: the dependence on client contracts. If a major contract ends or a client’s needs shift, there is a certain degree of uncertainty. This reliance isn’t uncommon in our industry, but it does highlight the importance of building strong client relationships to provide more consistent long‑term stability.

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IST Management Response
1d
Thank you for your comments and feedback. They're very insightful!
2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros for this position

Cons

Management is not structured, lack of alignment

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