Mixed review - Customer Service Representative ITW Employee Review

3.0
Mar 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, they prefer to promote from within whenever possible

Cons

Towards the end of my tenure my management team was expecting the customer service reps to wear too many hats.

Explore other reviews about ITW

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive environment, collaborative, good with students

Cons

Could be better with providing a targeted scope for new interns

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, stable pay, good hours

Cons

Upward mobility is a popularity contest not based on merit, experience or ability, management poor communication or non existent, engineers make changes without consulting the people who run the equipment, company focuses on short term profit over long term profit. Safety is a secondary concern over profit.

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