5.0
Jan 25, 2023
Current employee, more than 1 year
Dallas, GA
Recommend
CEO approval
Business Outlook
Pros
Remote Friendly, Great Community between co-workers, and involved with helping Education. A wide Variety of things to learn and to help Educators and Students alike with. Decent Pay for the remote work with Over-Time readily available during busy seasons. Good Benefits offered.
Cons
Inefficient Training on the Content of the Systems Supported - one learns more through constantly not-knowing-and-asking-questions for senior members when attempting to help live-calls/chats/emails. Workload can be overwhelming with Short-Staffing issues and complicated situations. Limited Mobility Options through Ranks. Low Raises each year.