Dead End - Support Technician InFocus Employee Review

2.0
Dec 8, 2016
Recommend
CEO approval
Business Outlook

Pros

My Schedule was flexible within reason and the hours did not falter. Other staff is readily available for assistance, you will never be high and dry.

Cons

The management is very afraid of clients and allows them to break policy with little or no resistance leaving the agents looking pretty bad. Upper management pays little attention to this department and employees are often forced into doing the work of their superiors, it is actually somewhat of a company policy. You will be told about amazing opportunities and promised quick advancement however that is a fallacy, if you are good at your job you will be ignored and overlooked for promotion.

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5.0
Sep 27, 2025
Recommend
CEO approval
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Pros

Easy to speak with management

Cons

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1.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay was great and I could pay my bills

Cons

This job is so unprofessional, you train for 2 or 3 days at the most then they throw you out on the floor. You can’t make mistakes or they will move to another DS without training you to handle the DS. Then if they feel like they don’t want to work in sales, they will push you to service where the standards are way worse than sales. After your 90 days are up they will fire and come up with anything to let you go. I worked my whole pregnancy with this company, got up on days I was very sick and still did my job. They make it seem like you’re the issue when it’s the unprofessionalism in the company.

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